Email, SMS & reviews
Review management: more reviews, and every one answered.
We ask every customer for a Google review, answer reviews under guidelines you approve, and send sensitive issues to a person you name. Yelp asks businesses not to request reviews, so there we keep the listing accurate and answer what comes in.
What is included.
- Review of profiles, contact information, and unanswered feedback.
- Business-information updates with your approval.
- Review-request workflows where the platform permits them.
- Response guidelines, approvals, and escalation for sensitive matters.
- Flagging of suspected policy violations for platform review.
- Reporting on review activity, ratings, and response handling.
- We prioritize the review platforms your customers use.
What to expect
From first call to steady improvement.
Six steps, in this order, every time.
- 01
Define your target audience
We start with who actually buys from you — location, age, income, interests, intent and past customers — and build audiences that match, so budget isn't spent on people who will never convert.
- 02
Build messaging and creative
We write the offer and headlines and produce the images and video for each platform, with several versions ready so we can learn which angle wins.
- 03
Set up conversion tracking
Before a dollar is spent we install and test tracking for calls, forms, bookings and sales, so every result can be traced to the ad, keyword and audience that produced it.
- 04
Launch your campaigns
Campaigns go live on the channels agreed in your plan, with budgets, schedules and locations set. The first weeks are a learning phase while the platforms gather data.
- 05
Optimize and refine based on data
We cut audiences, keywords and placements that waste money and move budget toward what brings in leads and sales, based on real tracked results — not guesses.
- 06
Keep testing creative and following trends
Ads wear out. We keep testing new creative, offers and formats, watch platform changes and seasonal trends, and report what we changed and why.
Review and reputation management
Every review gets an answer. The right one.
Start
New review lands
Google, Yelp, Facebook, Nextdoor and the sites your customers use.
- Positive
4 to 5 stars
Thank them by name within 24 hours. Mention the service, invite them back.
- Caution
1 to 3 stars
Escalate to the owner the same day. Respond publicly within 48 hours, fix the cause, follow up privately.
- Negative
Fake or policy-breaking
Flag to the platform with the evidence. Respond calmly in the meantime.
Reviews are answered under guidelines you approve. Sensitive issues always reach a person you name. Nobody can remove an honest review; a steady flow of new ones moves the rating.
Every engagement starts with a 30-minute discovery call, then a First Look audit of your accounts, site and tracking.
See your first 90 daysQuestions
Questions about review & reputation management
Can you remove a negative review?
We can flag content that appears to violate a platform's rules. The platform decides whether it is removed; removal is not guaranteed.
Which review platforms matter?
We prioritize the platforms customers use in your industry and market, then assess the work needed on each.
Who approves the responses?
We agree on response guidelines and approval responsibilities. Sensitive or disputed matters are escalated to your business before a response is published.
More in Email, SMS & reviews
Platforms and tools
Platforms we run every day.
Advertising, analytics, commerce, CRM, web, streaming and AI tools across all of Position One's work.
Google Ads
Meta Business
YouTube
Microsoft Advertising
Amazon Ads
X Ads
Reddit Ads
Snapchat Ads
Facebook
Instagram
Google Display & Video 360
Google Marketing Platform
Google Search Console
Google Maps
Google Business Profile
Apple Maps
Semrush
Ahrefs
Google Analytics 4
Google Tag Manager
Looker Studio
Hotjar
Shopify
HubSpot
Salesforce
Webflow
WordPress
Netflix
Hulu
YouTube TV
Prime Video
HBO
Max
Paramount+
Peacock
Apple TV+
Disney+
Roku
Tubi
Fubo
Samsung TV Plus
Plex
OpenAI
Claude
Anthropic
Grok
xAI
Adobe
Adobe Photoshop
Microsoft PowerPoint
Canva
Microsoft
Apple
Platform inclusion does not imply partnership or certification.
Talk with Position One
Schedule a discovery call.
Thirty minutes, on video or in person. Tell us about your business or campaign, what you need and when you need it. You leave with a clear next step, a scoped proposal, or a straight answer that we are not the right fit.
- Your goal, and where you are starting from.
- Which of our services fit, and which do not.
- The next step, and what we need from you to scope it.
